Mississauga, ON • kkoyukan@uottawa.ca • +1(202)569-8526
Skills
- Java
- Python
- Go
- Prolog
- Scheme
- Ocaml
- HTML5
- JavaScript
- CSS
- Android Studio
- SQL
Education
University of Ottawa, Ottawa
Honours BSc with Specialization in Computer Science
Sep 2015 - Dec 2010
University of Ottawa, Ottawa
Honors BA with Specialization in Psychology and Minor in Sociology
Jan 2011 - May 2015
Shanghai International Studties University
Mandarin and China Studies
Sep 2008 - Jun 2010
Course Work
- Data Structures and Algorithms
- Design and Analysis of Algorithms I
- Programming Paradigms
- Programming Language Concepts
- WWW Structures, Techniques and Standards
- Design of Secure Computer Systems
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- Optimization Methods
- Computer Networks and Protocols
- Databases I & II
- Operating Systems
- Cryptography
- Introduction to Formal Languages
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Awards and Scholarhips
University of Ottawa, Ottawa
Honors Resaerch Project Scholarhips
Dec 2019
Experience
Guidewire Software Inc., Mississauga
Technical Support Engineer (Java ,SQL)
Mar 2020 - Sep 2020
- Researched, responded to and accurately resolved incoming customer support cases covering the entire Guidewire product portfolio.
- Collaborated with Application Engineers on issues involving system integration and custom configurations
- Created knowledgebase articles and other informational documents that are shared with customers and teammates
PassionArts Teleservices Inc., Ottawa
Promoter and Sales Representative
May 2019 - Aug 2019
- Promoted performing arts for National Arts Centre
- Secured support for National Arts Centre’s education and outreach programs
- Completed orders by recording names, addresses, and purchases
Tufan Insaat Ltd. Co., Adana
Management and Administration
Jun 2008 - Aug 2018
- Handled payments and issued receipts
- Compiled and sorted invoices and cheques to substantiate business transactions
- Audited financial records and reported financial status